Privacy Policy

Creativa Insurance Brokers CC ("Creativa", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, communicate with us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Personal Information

Full Name
Email Address
Phone Number
Residential Address (where applicable)
Date of Birth (where applicable)
Identification information required for insurance applications

Insurance-Related Information

Insurance preferences and requirements
Financial information necessary for obtaining insurance quotes
Information required by insurance providers to assess coverage eligibility

Website Usage Information

IP address
Browser type
Device information
Pages visited
Time spent on our website
Referral sources

How We Use Your Information

We collect and process personal information to:

Provide insurance quotations and services
Respond to inquiries and requests
Arrange consultations and appointments
Facilitate insurance applications
Communicate important updates regarding products and services
Improve our website and customer experience
Comply with legal and regulatory obligations
Maintain records for business and compliance purposes

Sharing Information

We do not sell, rent, or trade your personal information.

Your information may be shared with:

Licensed insurance providers and underwriters
Trusted business partners involved in processing insurance applications
Regulatory authorities when required by law
Professional advisors, auditors, or legal representatives where necessary

All third parties receiving your information are expected to maintain appropriate confidentiality and security standards.

Data Security

Creativa Insurance Brokers CC takes reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, misuse, alteration, or loss.

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies help us:

Understand website traffic and usage patterns
Improve website performance
Remember user preferences
Enhance website security

You may choose to disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

Our website may integrate with third-party platforms including:

WhatsApp
Zoho CRM
Zoho Bookings
Live Chat Services
Analytics Providers
Payment Processors
Booking Systems
Map Services

These third-party services may collect information according to their own privacy policies. We encourage users to review those policies separately.

Your Rights

You may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where legally permissible
Withdraw consent for certain communications
Request information about how your data is being processed

To exercise any of these rights, please contact us using the information provided below.

Retention of Information

We retain personal information only for as long as necessary to:

Provide requested services
Fulfill legal and regulatory requirements
Resolve disputes
Maintain business records

When information is no longer required, it will be securely deleted or anonymized.

Children's Privacy

Our services are not intended for individuals under the age of 18 without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from minors without appropriate consent.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

We encourage users to review this policy periodically.

Contact Us

Creativa Insurance Brokers CC

Phone: +264 85 278 2166
Email: info@creativabrokers.com
Website: www.creativabrokers.com

NAMFISA Ref: LB/2288